I can think of some real reasons to be pissed off at American Airlines, such as the micro seat sizes and less than stellar flight lounges…
I don’t think so. Those employees that provide piss poor service on American do so without regard to nationality, race, or religion. Take that from a guy who has flown millions of miles through the years.
Certainly not to say I have not experienced outstanding service and personnel on American. I have met and experienced some really first class treatment by some of the employees of American, as well as the occasional “Bad Egg”. Pretty much the same for all the major carriers, with Delta standing out in my personal experience as being the only major with consistently bad crews.Which is strange because years ago Delta used to be fantastic.
I never fly US Carriers overseas, because foreign carriers tend to have better seats, better food, and better flight crews…Which makes a hell of a difference if you are stuck in that steel tube of 10 or 12 hours or more. Some of the Asian Carriers are out of this world like Singapore.
Did not fly American for years because they hubbed in what I consider to be the worst designed airport in America – DFW. That changed when I worked in Haiti after the earthquake as there were only two US Airports doing flights to Haiti through Miami and 3 carriers. Probably flew about 60-70 flights, counting hops on American. While flying International through Miami (another really crappy airport design) is to be avoided if at all possible – it was the only choice. To my experience American service was consistent, and on at least one memorable occasion exceptional, when flights out of Miami were cancelled due to a fuel tank explosion and everyone was stranded. Bless the American Airlines person who found us a hotel room at 3AM, when hotel rooms were “as scarce as Hen’s teeth”.
The NAACP issued an unusual warning late Tuesday night.
The civil rights organization issued what it calls a National Travel Advisory for American Airlines after monitoring a pattern of what it calls “disturbing incidents” reported by African-American passengers on the airline.
The NAACP says it’s alerting black travelers to exercise caution because, “booking and boarding flights could cause them disrespectful, discriminatory or unsafe conditions.”
The organization cited four specific incidents in its warning, including one incident involving a woman who was allegedly removed from a flight to Miami because she complained about her seat.
American Airlines spokeswoman Shannon Gilson responded with the following statement.
“We are disappointed to hear about this travel advisory as our team members – a diverse community of gate agents, pilots, and flight attendants – are proud to serve customers of all backgrounds. Every day American is committed to providing a positive, safe travel experience for everyone who flies with us.
“We will invite representatives of the NAACP to meet with our team at our headquarters in Fort Worth, Texas. We are committed to having a meaningful dialogue about our airline and are ready to both listen and engage.”
American Airlines Group is the largest U.S. commercial airline andt based on revenue passenger miles and available seat miles.